Koodo Mobile - Chilliwack, British Columbia V2R 1A1 (Cottonwood Centre)

customer service, chilliwack cottonwood mall | by Lynnette Peters on Mar 01, 2022

I want to thank Nathan, for his help today. He is very accommadating, knowledgeable, friendly. I bought my phone and koodo connection there with him 2 years ago, and saw him again today. He is wonderful and thank you for the fantastic service.

Terrible Service and unknowledgeable staff | by Katherine  on Oct 28, 2020

On Oct 28th, 2020. I went to get a sim card and activate add a Koodo account to an exciting phone. I was met with two young people who clearly didn’t want to be bothered with customer service. After mustering some energy one male representative in a snail’s pace attempted to assist me by opening the account, but when it came to activating the phone he was unable and said phone was faulty. I went to my regular Telus/Koodo store down the block the fantastic Clearwest solutions where she contradicted his findings, was able to phone out using my sim card and as the account was still opened suggested returning to the Koodo kiosk in the mall and get the sim card he tossed back. Well this was not a pleasant experience to say the least. The male rep at the kiosk was belligerent and rude. Even telling me to go back to Clearwest, and when I asked him to call Koodo to stop the cancelation, he said he had made, but was yet appearing on my account. He refused. He asked me to Enlighten him not only once but twice is a snarky tone. Enlighten him on what he was to tell Koodo he did wrong. Well that was enough for me to ask for his manager. In the end I still had to return to Clearwest to have Teresa put the sim card into the phone as neither the male rep nor their manager was able to put sim card in and link it to the Koodo network. I did make my first call from the new phone to the Koodo Kiosk to let them know it does indeed work. Phone works great now thanks to Clearwest Solutions. I highly recommend if you are reading this you stay away from the Kiosk in the cotton wood mall and head straight to Clearwest Solutions on Vedder Rd.