Pro Image in Newmarket, Ontario - Save money and don't miss sales, events, news, coupons. Pro Image is located in Upper Canada Mall, Newmarket, Ontario - L3Y 4Z1 Canada, address: 17600 Yonge St.
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Pro Image (Upper Canada Mall) - Newmarket Area, Ontario Canada L3Y 4Z1. Click on the button and get directions to Pro Image. Store is also displayed on the map with gps for your navigation.
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(0/5) Rude Store Owner
By Stephanie on Jan 04, 2016
DO NOT SHOP AT THIS LOCATION THE STORE OWNER CHRIS IS VERY DISRESPECTFUL AND RUDE. I kindly asked for a refund on a purchase that was $20 and he would not make an exception after one of his employees said they would do it. The return policy is not stated on the bill since they are working with computer systems that are ancient. As a new customer I was unaware of the policy and although his employee initially said yes he would not honour it. I questioned his customer service skills and asked why he wouldn't want to make a new customer happy so that I would potentially go back to shop and his answer was "if you haven't shopped at the store for 23 yrs then why would I care?" This is the response from the owner! Avoid shopping at this store. Clearly he doesn't care about his customers and only cares about the $$$ that the business is clearly not bringing in since he would not honour a $20 refund. I will definitely be taking this further! POOR, POOR CUSTOMER SERVICE AND MANAGEMENT SKILLS. I WOULDNT EVEN GIVE THEM ONE STAR.
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