4/5 (80 %), 1 vote
Pandora in Pickering, Ontario - Save money and don't miss sales, events, news, coupons. Pandora is located in Pickering Town Centre, Pickering, Ontario - L1V 1B8 Canada, address: 1355 Kingston Road.
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Pandora (Pickering Town Centre) - Pickering Area, Ontario Canada L1V 1B8. Click on the button and get directions to Pandora. Store is also displayed on the map with gps for your navigation.
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(1/5) Horrible Customer Service
By Cecilia Chensee on Aug 29, 2017
I received a Pandora bracelet with two charms from my co-workers for my upcoming retirement. On August 8, 2017 at 5:00 pm, I went to Pandora Pickering Town Centre to exchange the bracelet for a slightly bigger size. The sales lady was absolutely horrified that I had the bracelet on. I told her that I had just put it on to test for sizing, and she said it didn't matter, that she had every right to refuse to exchange it. Would I purchase an underwear if I knew someone else wore it?, she asked. Her manner was extremely condescending. She then proceeded to tell me that she'd exchange it against her better judgment. Then she took the bracelet off my hand, and exclaimed "Oh, see this right here" (I saw NOTHING). "Someone bought it and probably exchanged it with an old one." I told her I couldn't see what she was talking about, and assured her that no one did any such thing, but she insisted that there was some "round circle" on the bracelet. I saw nothing!! She said it is her right to refuse the exchange. Long story short, she unwillingly exchanged it, and as she took my contact details, she said she didn't trust that what she took back was actually a new bracelet, and told me that she needed my details in the event I tried to “do this again”. She made me feel like a common criminal, out to somehow scam Pandora. I reported the incident to Pandora head office who responded advising the territory manager would call me. The territory manager called, and I missed the call. Five minutes later, I called back, but got voicemail. I left a message asking her to call again. The next day I left another message for her to call again. Fifteen days later, I have yet to receive a call. I wanted her to explain to me what it is I would “try to do again”. This is the very first time I have ever had any dealings with Pandora and it is the worst retail experience I've ever had.
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