Karat Jewellers - St.Catharines, Ontario L2N 2G1 (Fairview Mall St. Catharines)

Ruined Sentimental Ring | by Carling on Sep 22, 2020

I'm extremely disappointed in my service provided by Karat jewellers. I brought a very special ruby ring that my mother got me as a gift in Africa to them for repair. I needed a side stone and the setting fixed. The ruby was in perfect condition and the man who worked there even mentioned what a nice quality ruby it was and what great condition it was in when I brought it in for repair. Upon picking it up and bringing it home I noticed that there was a quite large and noticeable chip in the top of the ruby. I was devastated because I know that a chip cannot be easily fixed and this was such a special ring to me. I brought it in and nicely told them about the chip that must have somehow happened while they were repairing other parts of the ring. The staff were very condescending with me. They checked the file from when I first brought the ring in and there was no mention of a chip (because there was no chip prior to me dropping the ring off with them). They then just continued negate blame even though at this point the answer was quite obvious. It's not even the money I spent on the repair that bothers me. It's that fact that a very sentimental piece of jewelry is now ruined and the staff won't even apologize or take credit for the damage.