Stars Men's Shops - Waterloo, Ontario N2L 5W6 (Conestoga Mall)

Horrible experience | by One V on Aug 08, 2017

I had asked a employee to help me out while the regular assistant manager who was not in at that time, who helped my groomsmen party out with our suits ( he was rude, and being very sarcastic, he did not help us out because he was in a rush to help other customers out. Weither you are, or not getting commission sales from any customer sales you should treat every customer with the same value and respect.) Also store employee's should not promise that the suits will meet certain due dates if they can't keep them. My groomsmen suits came in three weeks after due date. Alterations were horrible, I did not get to try my suit until my wedding day. The jacket was super loose, and baggy (it was almost as if they had no time for alterations so they passed it saying it was.) luckily through connections my suit was altered within a couple hours before my wedding. I don't recommend this place to any of my family or friends, or any future customers. What a horrible experience. If not for the tailor who helped alter my suit within that small span of time, wedding photo's would have been ruined for me and all my groomsmen. Thank you (M's Tailor - Cottage Grove)