Stratford Mall
1067 Ontario St, Stratford, ON N5A 6W6, Canada
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1067 Ontario St, Stratford, ON N5A 6W6, Canada
550 King Street North, Waterloo, ON, N2L 5W6
1355 Kingston Road, Pickering, Ontario, Canada, L1V 1B8
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1111 Elgin St W, Cobourg, Ontario - ON K9A 5H7
Unsatisfied Customer | by Marilyn on Dec 30, 2018
I received a gift from my husband purchased at this store. The product was inferior and because the box was opened, I was unable to receive a credit note, refund, or an exchange. How is one to know the product was inferior if the box was not opened??? I was unable to use the product and my gift was wasted. Not only is their company policy unfair to customers their staff is unprofessional. As I was leaving the cash desk, one staff member praised the staff member I was dealing with a job well done within my earshot. Not only did I leave the store unhappy and dissatisfied, I also felt what transpired was a stand-off.
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