Showcase in Canada - Locations, Hours, Flyers

 (1/5) Product didn't work, but no refund given

By Lynne Ainsworth  on Nov 16, 2017

My shopping experience at Showcase has been a bit of a shock. I purchased a hair product called The Sleep Styler at your Hamilton Store. I saw the product on Shark Tank and was eager to try it. I followed instructions and, after two nights, found it just wasn't comfortable for me. It also didn't meet performance expectations. I returned to the store two days later with my bill and all of the packaging neatly assembled. I asked for a refund and was refused. When I purchased the product for $39.99, I was not told it could not be returned. The sales clerk pointed out that the bill clearly states Final Sale. She was correct, there it was on the bill, in maybe 14 point font, right under the billing amount FINAL SALE. I was unaware of this. The clerk at the time of purchase said nothing about final sale. I didn't even see the bill before it went into the shopping bag. It surprises me that on an item like this that there would be no returns. How can you tell if something works, if you don't get to try it? I had every hope that the Sleep Styler would work for me. I believe the majority of retailers would accept a return on the product. So why not Showcase?