The Bay Centre
2-1150 Douglas St, Victoria, British Columbia - BC V8W 3M9
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2-1150 Douglas St, Victoria, British Columbia - BC V8W 3M9
5000 Canoe Pass Way, Tsawwassen, BC V4M 0B3, Canada
6551 No.3 Road, Richmond, British Columbia - BC V6Y 2B6
1000-7899 Templeton Station Rd, Richmond, BC V7B 0B7, Canada
4700 Kingsway, Burnaby, BC V5H 4M1, Canada
Terrible customer service + still uses leather | by Eugenia on Jan 26, 2022
I purchased a bag online, not realizing this archaic company still uses real leather. I emailed and called a few hours later to cancel, which they refused, although it wouldn’t be processed to ship for the next 48hrs. Now they’re making me wait until it’s processed, shipped, received, to then go to the outlet to return it. I would have cancelled this order and bought something else when I felt like it. Now I won’t be buying Coach again.
Beware | by Ann on Mar 28, 2021
If you have the DETACHABLE tag, you cannot return or exchange it. I wanted an exchange, same colour, more expensive, and would switch the tag to the new purse. NOT ALLOWED! Makes no sense. Won’t shop there again. If you want customer service, go elsewhere!
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