3/5 (60 %), 3 votes
Build-A-Bear Workshop in Rocky View, Alberta - Save money and don't miss sales, events, news, coupons. Build-A-Bear Workshop is located in Crossiron Mills, Rocky View, Alberta - T4A 0G3 Canada, address: 261055 CrossIron Blvd.
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(1/5) Extremely disappointing customer service
By Leia Linthwaite on Aug 10, 2016
I spent a small fortune buying my two daughters customised stuffed animals. When I was packing up the animals I realised one of the animals had a tag and the other didn't. I'm not a local, and honestly it was not worth a second trip to me go dispute it. My mum went in last minute to exchange something at another store yesterday. It was not a planned trip. But I had my receipt with me. I explained to the store manager about the tag. The fact I was flying to London on Friday evening and most likely I could not make another trip to exchange my daughter's Skye for another. His attitude was so poor and condescending. I guess one customer is of no value. I'm sticking to Disney and toy r us. I've never had a problem with their exceptional customer service.
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