Urban Trail - Winnipeg, Manitoba R3G 0W4 (Polo Park Shopping Centre)

 4.5/5 (90 %), 2 votes

Store located in Shopping mall/center : Polo Park Shopping Centre

Store brand name : Urban Trail

Address & Location : 66Q - 1485 Portage Avenue, Winnipeg, MB, R3G 0W4

State : Manitoba 

City : Winnipeg 

Phone (Polo Park Shopping Centre) : (204) 784-2500

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Information about Urban Trail in Polo Park Shopping Centre - location, hours, coupons

Urban Trail in Winnipeg, Manitoba - Save money and don't miss sales, events, news, coupons. Urban Trail is located in Polo Park Shopping Centre, Winnipeg, Manitoba - R3G 0W4 Canada, address: 66Q - 1485 Portage Avenue.

  • GPS: 49.881611, -97.199543.
  • hours, store location, directions

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Polo Park Shopping Centre hours

Holiday & Black Friday hours: detailed special hours here

Regular opening hours

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Urban Trail locations & directions
Polo Park Shopping Centre

Store location details

Urban Trail (Polo Park Shopping Centre) - Winnipeg Area, Manitoba Canada R3G 0W4. Click on the button and get directions to Urban Trail. Store is also displayed on the map with gps for your navigation.

Customer reviews for Urban Trail in Polo Park Shopping Centre

 (1/5) Rude customer service

By  on Jun 03, 2017

I bought boots from this location three months ago, the box said that the boots were waterproof but the one time I wore them, they turned out to let water in very quickly and easily, more easily than some less expensive, non waterproof boots that I own. I called the store, just to inquire if the product had a warranty I could access, knowing that likely too much time had elapsed for a return to be possible. The employee on the phone explained (in a very defensive tone) that I could bring in the shoes and they would determine if the product was defective. I said "Thank you for your time, I will do that." When I brought the boots into the store and explained my issue to the employee she asked if I wanted a store credit or to exchange them. I said "store credit please." Then at a suggestion from my boyfriend I asked "Would a refund be not an option?" To which the employee interrupted me upon hearing "refund" and said in a very brisk tone "Not gonna happen, not gonna happen." I said that was okay and that a store credit would be just fine. I explained that I knew that the product had been purchased some months prior and that I hadn't even expected a store credit- I just thought I would ask the question." The employee gave me the store credit and I thanked her twice before I left, she responded without looking at me or smiling. I work in customer service myself and I know how unreasonable and disrespectful some people can behave toward service workers and that's why I always treat service workers with the utmost respect and manners, this time was no exception on my end. I was very surprised at the defensive, disrespectful attitude directed to me for asking a question. I would not be returning to this location to shop if I did not have a store credit.

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