Big Al's Kitchener - 509 Wilson Ave, Kitchener, Ontario (ON N2C 2M4)

 (1/5) Horrible service

By Andrew on Jan 09, 2021

Horrible customer service. We did online order for salt water stuff and got treated like we were nothing at all to them on jan 9/20. Didn’t give us time of day told us to wait in line after we went thru doing the work of ordering online, was lined up for 25 min waiting for a curb side pickup order. Went to pet smart to pick up some other stuff for one of our other pets called store parked in designated area and they even put in vehicle for us. We also were in prior to things being locked back down at christmas we were in store looking for a new tank heater for one of our tanks that stopped working that afternoon on a saturday arrived 10 min before posted closing time to be told they are closing shortly, went inside werent in store hardly 1 min and got told they were closed. Which was very upsetting considering we arrived 10 min prior to posted close and we even checked the time and it was still 7 min till there posted closing. We have 9 tanks that are currently running and stocked in both salt and freshwater, i suggest anyone wanting good service to look at other options, amazon sells most of what big als sells at a better price, and for livestock look at living aquarium, i have bought stuff from them and have far better quality livestock then big als. We are constantly buying fish and tanks and equipment and will not be returning to big als after the piss poor service we have received. If management or a owner would like to contact us by all means please but at this point we will be sourcing our aquarium stuff elsewhere and i suggest anyone reading this to do the same.