Southpoint Plaza
5001 AB-2A #100, Red Deer, AB T4R 3R1, Canada
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5001 AB-2A #100, Red Deer, AB T4R 3R1, Canada
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8231 Campeau Dr, Kanata, ON K2T 1B7, Canada
Horrible Service | by Lisa on May 06, 2021
The customer service sucks with these people. I was told 5-6 months for my furniture. There was NO update. NO communication. Trying to call them the line goes busy and hangs up. Tried emailing Dana the original rep I dealt with and no reply. Emailed lazyboy and FINALLY Brian called to tell me it's going to be another 2 months. So that's 8 months total (possibly more) He said so thats not too bad. Sorry Brian but when you have no furniture and you have been waiting for 6 months and told it's going to be longer IT IS BAD! when I asked if there is a possibility of it being longer than that he said yeah but that's not bad. I'm sure Brian is sitting in the comfort of his own home working form home making this call to me relaxing on his couch telling me how it's not bad. When I disagreed with his 'not bad comment' he said in a snarky tone have a nice day and hung up on me. Empathy in customer service goes a long way Brian. Telling someone 8 months to be able to sit on something other than the floor in your new home is not that bad shows no empathy or understanding of what the customer is going through. He couldn't even say sorry about the wait or we appreciate your patience with us during this time. Brian your customer service stinks REALLY BAD! The fact that I have to chase lazy boy down for updates on my order is ridiculous! There should be updates called to or emailed to the customer to advise of the situation. Very poorly done lazy boy! Perfect name for your company though.
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