ZARA - Halifax, Nova Scotia (Halifax Shopping Centre)

Poor service | by Sarah  on Apr 24, 2021

I bought a pair or sandals for $150 plus tax on the website. I got them home and wore them around my kitchen for 5 minutes MAX. I loved them so went online and ordered a size down. When I got to the store to do the exchange I was told by the cashier (who was lovely) that I had taken off the price tag (I had forgotten it home on my dresser!) and she would need an Manager to process the sale. I told them I would happily go home and get the tag if they needed it. She proceeded to tell me the sandals were “way too scuffed up” and basically made me feel like I had been dishonest and worn them around (even though I was making a clean exchange with the size down). She was dismissive, unapologetic and made me feel like I was a huge inconvenience. I love Zara and spend a lot of money there but I will online be shopping online going forward as the experience there turned me off. The best part is I called their customer service where I sent them pictures and they said they were perfectly exchangeable. They sent me a return shipping label. Shop online, don’t support the Halifax location.

WORST CUSTOMER SERVICE. BEWARE | by Rachel on Jan 21, 2019

I purchased a sweater from Zara one week ago- I got home and noticed the cashier forgot to remove the security tag. Fast forward to this morning- I went into the Halifax Zara store in the Halifax Shopping Centre with the original purchase receipt, and kindly asked a manager to remove the tag. The manager insinuated that the piece of clothing was not paid for, and stolen since the security tag was 'still active.' This was completely uncalled for and overall pretty embarrassing. The manager and store representative proceeded to continuously ask me if I paid for this item, and if I was positive I bought this last week. The manager showed me a machine that stated there were three of these items in store, and the top I paid for was still on their list. I could understand the cause for concern if I did not have my receipt but that was not the case. I had shown the manager the original receipt which matched the price of the top, and my online banking linking the purchase to the exact date and amount. However, this did not suffice- so the manager had to call another rep. Again, extremely embarrassing- and absolute terrible customer service. I am not one to ever review or complain online, but after this experience today- I cam completely turned off from this company. Zara, you have lost a very loyal customer as I will not be purchasing anything from this company- and I will be sure to warn all friends and family of this poor customer service and treatment of the general public.