Stratford Mall
1067 Ontario St, Stratford, ON N5A 6W6, Canada
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1067 Ontario St, Stratford, ON N5A 6W6, Canada
550 King Street North, Waterloo, ON, N2L 5W6
1355 Kingston Road, Pickering, Ontario, Canada, L1V 1B8
419 King Street West, Oshawa, ON L1J 2K5, Canada
1111 Elgin St W, Cobourg, Ontario - ON K9A 5H7
Unsatisfied Customer | by Marilyn on Dec 30, 2018
I received a gift from my husband purchased at this store. The product was inferior and because the box was opened, I was unable to receive a credit note, refund, or an exchange. How is one to know the product was inferior if the box was not opened??? I was unable to use the product and my gift was wasted. Not only is their company policy unfair to customers their staff is unprofessional. As I was leaving the cash desk, one staff member praised the staff member I was dealing with a job well done within my earshot. Not only did I leave the store unhappy and dissatisfied, I also felt what transpired was a stand-off.
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